Keyboard And Mouse Not Working. If your Microsoft or Surface mouse or keyboard isn't working, doesn't appear in the list of Bluetooth devices when you pair the mouse, or you see an error message during pairing, here are some troubleshooting steps to help. Some built-in Windows settings and configuration could also cause the said hardware to malfunction randomly.
Before we resort to more complex solutions, we will try to fix the problem using simple fixes which worked for people. I suspecting this is a USB issue and I would start by ensuring you have them connected in the designated ports. In case, the keyboard, trackpad, and mouse all are not working for you even on the lock screen, we need to launch the terminal during boot itself.
I reset the BIOS to factory default settings.
I first ran into the issue where I couldnt get the USB keyboard and mouse to work during windows install.
In case, the keyboard, trackpad, and mouse all are not working for you even on the lock screen, we need to launch the terminal during boot itself. Did the mouse and keyboard of your Windows PC abruptly stopped working? Its known that you need to enable Virtual KBC Support within the BIOS during install but once it installs the driver for the USB.