Windows 10 Doesnt Shut Down. Select Troubleshooting and click on System and Security. If Windows freezes & will not or cannot shut down or restart, follow these troubleshooting steps to resolve the problem.
If Windows won't shut down despite repetitive attempts, there's probably a problematic element on your machine. This story has been updated since its original publication. Windows has been able to shut down since its inception.
Start menu > Power > Shut down The power lights are still on and my computer apparently doesn't shutdown.
The same thing happened when I tried to reset the laptop.
But the problem may come when these steps involved in the shutting down process trips over one another. But don't worry, it's often quite easy to fix. If the normal Start Menu shut down option doesn't work for you and Windows's won't shut down, you may need to use the force shutdown method.